How can I make changes to my order?
Alterations to your order can be made when you click on the ‘proceed to checkout’ button. At this stage you can amend the quantity of products already selected by entering the new value in the box provided for each selected item. When you are happy with your alterations click on ‘Update order’. Alterations to your order can be made when you click on the ‘proceed to checkout’ button. At this stage you can amend the quantity of products already selected by entering the new value in the box provided for each selected item. When you are happy with your alterations click on ‘Update order’.
How do I find what I want?
There are two ways to get to where you want.
The easiest way is to enter the title or subject that interests you into the search box at the top of every page. Information relating to this will then be displayed.
The other way is to follow the sidebar options to get to your chosen title. For example if you want to find the TT 2008 DVD, go to the bike homepage then select TT on the left hand sidebar. The TT 2008 DVD should now be displayed on screen with other related TT products.
How do I log out of the site if I am using a shared computer?
Logging out is easy. Simply click the 'Sign Out' link at the top of every page.
This will delete any cookies from this site on your computer, and the next time you visit dukevideousa.com you will have to log back in to place an order.
How do I order?
Once you have found the product you wish to purchase all you need to do is click on the ‘BUY’ Button next to the product or the 'Add to Basket' button on the product information page. The on-screen instruction will then guide you through the registration process if you are a new user, or direct you to input your e-mail address and password if you are already registered with Duke.
The item will then be added to your basket and you will have the options of going to the checkout (paying) or continuing shopping. When you have finished shopping click on the ‘proceed to checkout’ button. This will allow you view and amend your order. The on-screen instructions will guide you through the payment process. You can pay by MasterCard, Visa and American Express.
How do I return an item?
We are so confident that you will be delighted with your purchases that we offer a 30-day guarantee. If you are not 100% satisfied we will replace or refund within 30 days of purchase.
Please contact us, for further instructions.
Please enclose details of your order to assist the processing of your free replacement. The details below would be helpful to us:
Your Customer Number (if known)
Order Number (if known)
Approximate Order Date
Where you bought the item
Full Name
Address
Contact Telephone, Fax or e-mail.
Hopefully, you will not have to return one of our videos as we strive to maintain excellent technical quality along with top action in all Duke Videos
How much will postage and packing cost?
For US customers (including USA, Canada, Mexico, South America, Japan, etc.) $3.50 up to order value $40. Over $40 FREE.
Other countries: $5 per item.
What can I do about inappropriate content?
If the content of a video is not what you expected, we will be happy to provide a replacement. If you have purchased your video from a retail outlet, in the first instance contact them and request a refund or replacement copy. Not all retailers will exchange in such circumstances, however, if you bought directly from us you can return a tape for exchange or refund direct to Duke Marketing within 30 days if you are dissatisfied in any way.
This is in addition to your statutory rights.
What is your security and privacy policy?
On the ordering pages we use a technology called Secure Sockets Layer (SSL). This establishes a secure connection between your computer and ours. Any data transmitted over this secure connection is encrypted using 128-bit (strong) encryption, ensuring that only our computer can decrypt your name, address and credit card details. You can check whether you have a secure connection by looking for the padlock symbol at the bottom right of your screen (in Internet Explorer). Double-clicking on the padlock will confirm the encryption strength as well as the 'chain of trust' that proves us to be dukevideo.com.
We offer a monthly email newsletter and occasionally allow other companies to use our mailing list. You have the option on the order form to refuse permission for either or both. If you exercise your option we guarantee to keep your details confidential.
What payment options are there?
Shopping on-line here can be done with Mastercard or VISA. Regrettably we cannot accept pre-paid VISA cards.
What shall I do about PlayStation 2 problems?
Unfortunately the NTSC DVDs are not compatible with Play Station 2 consoles. You will probably experience a break-up and deterioration in picture quality. In addition the image will be heavily pixelated.
What should I do about DVD viewing problems?
When playing your DVD, a black and white picture may occur if you have linked your DVD through your VCR. This is because the DVD has 'Macrovision Encryption Encoding', designed to prevent the copying of DVDs onto video.
One possible solution is to plug the DVD straight into the TV using a scart adapter or by using the three-way phono plugs.
Technical problems on DVD should be reported in the first instance to telesales via email at mail@dukevideousa.com, or telephone on +44 (0)1624 640060. If problems persist please speak to Duke Production on +44 (0)1624 640022 or email production@dukevideo.com
Why hasn't my order arrived?
Please allow 28 days for delivery. If your order has not arrived within this timescale you may wish to check with your local Postal Office. If the order is too large for the letterbox or the recipient is not in when the delivery is made the parcel could be awaiting your collection at the Postal Office.
